One of the most exciting parts of being an Italy travel planning specialist is hearing about the wonderful experiences of our clients. Special thanks to the Milano family for letting us be a part of their very special trip to Italy – and for this wonderful letter.
To Mina and Petros:
I apologize for the lateness of this communication but my work was so backed up this summer that only now I had time to write my thoughts about our wonderful trip to Italy and France this summer.
I can now (looking back and remembering the whole trip in its entirety) tell you that our trip was “the time of our lives” and I cannot imagine any future trip ever reaching the heights of this vacation. As you know we traveled to Rome, sildenafilshop Florence, viagrapurchase Cinque Terre, Tuscany, Venice and then finally Paris. The Itinerary was quite complex from our point of view and your company planned each and every detail with the highest attention to customer service. The individualized tours were excellent and planned for our small group (four), with great attention to making the visits fun as well as interesting and educational, never boring. We especially loved the Rome Tour Guide (Frederica, I think was her name), who spent two days with us. What made the tours exceptional was that they were designed not only to hit the principle places but also incorporated some side trips to less well visited places.
Other exceptional travel planning details involved the train and car transfers which made moving from one place to another very convenient and stress free. In this way we could all enjoy the vacation and the places we were visiting without worrying about how to get from place to place.
The hotel accommodations were also exceptional with special appreciation to the “Locanda San Francesco” and the wonderful hospitality shown to our family by Cinzia. We cannot wait to return and would recommend this accommodation to everyone who visits Montepulciano!
Now, there always is one thing or another that can, and usually does, happen in a long complex trip such as this and the day in Florence when we were trying to overcome missing the tour day to Cinque Terra was a true test of the customer service and attention to detail of Travelive. Speaking with Petros and trying to find an acceptable solution to the problem presented by the miscommunication surrounding the meeting place showed Travelive in its finest hour. The decision to try to accommodate us by scheduling our family on a private tour ended up being one of the best days of the trip. The weather was perfect; our driver was terrific and funny and brought us right to the tour cruise line (running to catch the tour boat). We ended up visiting the beautiful villages and towns along the coast. Joanne and Paul even went for a swim in the Mediterranean (which was really a thrill I think). This decision, and how the problem was handled solidified our feeling that Travelive was a company of the highest integrity and truly wanted to make sure their clients were happy above all else. For this decision, all four of us (Jake, Ellen, Joanne and Paul) thank you. I can truly say that because of this we will never want any other travel firm to handle our vacation plans! We are customers for life!
So in closing, our whole family had an amazing and wonderful trip, enjoying every place we visited and when our friends ask which place we liked the best, we cannot truly tell them as every single place was such a wonder!
Thanks to Mina,
Thanks to Petros
And most of all thanks to Marcy who put us in contact with Travelive!
Mina was born to travel. Her life-long passion for travel compelled her to co-found Travelive, a luxury travel company specializing in fully customizable luxury vacations. Mina is listed on Travel + Leisure Magazine’s A-List: World's Top Travel Agents and has received several awards and press for her contribution in the travel industry. She writes about luxury hotels, fashion, food and wine, and exceptional travel experiences. Follow Mina on Twitter at @mina_travelive.